Which two tools are available to transfer user data and settings from an old Windows computer to a Windows operating system on a new computer? (Choose two.)

Which two tools are available to transfer user data and settings from an old Windows computer to a Windows operating system on a new computer? (Choose two.) Windows Easy Transfer Windows User Manager Windows Upgrade Assistant Windows Upgrade Advisor User State Migration tool Explanation: When a new operating system is being installed, existing user data […]
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A technician suspects that a security issue is causing problems with a computer. What two actions could be performed to test theories of probable cause when troubleshooting the PC? (Choose two.) Log in as a different user. Disconnect the computer from the network. Search helpdesk repair logs for more information. Discuss solutions with the customer. […]
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When responding to a call from a customer who is experiencing problems with a computer, the technician notices that a number of system files on the computer have been renamed. Which two possible solutions could the technician implement to resolve the problem? (Choose two.)

When responding to a call from a customer who is experiencing problems with a computer, the technician notices that a number of system files on the computer have been renamed. Which two possible solutions could the technician implement to resolve the problem? (Choose two.) Use antivirus software to remove a virus. Restore the computer from […]
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What are two possible solutions to any Windows computer restarting continuously and never displaying the desktop? (Choose two.)

What are two possible solutions to any Windows computer restarting continuously and never displaying the desktop? (Choose two.) Upgrade the processor. Press F8 to open the Advanced Options menu and choose Disable Automatic Restart on System Failure. Access the BIOS and change the boot order options. Run chkdsk /F /R from the recovery console. Upgrade the video card. Reset the […]
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What are two security risks associated with sharing printers in a corporate environment? (Choose two.)

What are two security risks associated with sharing printers in a corporate environment? (Choose two.) user authentication cached files document viewing in the print queue dumpster diving shoulder surfing Explanation: Three security concerns related to shared printers include (1) cached print files could contain sensitive data; (2) user authentication is needed to control access to […]
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Which change management process component is concerned with the business processes that are affected by changes?

Which change management process component is concerned with the business processes that are affected by changes? assessment approval implementation identification Explanation: There are several change management process components that help changes, installations, and upgrades go more easily. The assessment component identifies the business processes that are affected and the costs and resources required.
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What are two probable causes of a user unable to access local resources such as file shares or printers on a wired network? (Choose two.)

What are two probable causes of a user unable to access local resources such as file shares or printers on a wired network? (Choose two.) bad cabling DNS name resolution not working ISP down incorrect gateway address poor Wi-Fi signal Explanation: There are many issues which can cause local resources to be unavailable. These include […]
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A technician is troubleshooting a server that displays the error message “RAID not found” after a power outage over the weekend. What is a possible cause for this?

A technician is troubleshooting a server that displays the error message “RAID not found” after a power outage over the weekend. What is a possible cause for this? The BIOS firmware needs updating. The FSB settings have changed and are wrong. The external RAID controller is not receiving power. The CPU multiplier is set too […]
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