14.1.1.2 – Lab – Troubleshoot Hardware Problems Answers

14.1.1.2 – Lab – Troubleshoot Hardware Problems Answers Lab – Troubleshooting Hardware Problems (Answers Version) Introduction In this lab, you will diagnose the cause of various hardware problems and solve them. Recommended Equipment A computer with an operating system installed Additional hardware that is either broken or in a working condition. You may wish to..
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12.4.2.2 Lab – Document Customer Information in a Work Order Answers

12.4.2.2 Lab – Document Customer Information in a Work Order Answers Lab – Document Customer Information in a Work Order (Answers Version) Introduction As a help desk technician, it is your job to gather data from the customer to begin the troubleshooting process. As a Level 1 technician, you do not have administrative rights to..
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12.3.1.9 Lab – Configure Users and Groups in Windows Answers

12.3.1.9 Lab – Configure Users and Groups in Windows Answers Lab – Configure Users and Groups in Windows (Answers Version) Introduction In this lab, you will create users and groups and delete users using the Local Users and Groups Manager. You will also assign group and user permission to the folders. Recommended Equipment A computer..
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12.3.1.5 Lab – Configure the Firewall in Windows 8 Answers

12.3.1.5 Lab – Configure the Firewall in Windows 8 Answers Lab – Configure the Firewall in Windows 8 (Answers Version) Introduction In this lab, you will explore the Windows Firewall and configure some advanced settings. Recommended Equipment Two computers directly connected or connected over the network Windows 8 installed on both computers Computers must be..
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12.3.1.5 Lab – Configure the Firewall in Windows 7 and Vista Answers

12.3.1.5 Lab – Configure the Firewall in Windows 7 and Vista Answers Lab – Configure the Firewall in Windows 7 and Vista (Answers Version) Introduction In this lab, you will explore the Windows Firewall and configure some advanced settings. Recommended Equipment Two computers directly connected or connected on a network Windows installed on both computers. Computers..
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12.3.1.3 Lab – Configure Data Backup and Recovery in Windows 8 Answers

12.3.1.3 Lab – Configure Data Backup and Recovery in Windows 8 Answers Lab – Configure Data Backup and Recovery in Windows 8 (Answers Version) Introduction Microsoft introduced a new way to protect your data files in Windows 8 called File History. File History supersedes the Backup and Restore features of Windows 7 and functions similarly to..
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12.3.1.3 Lab – Configure Data Backup and Recovery in Windows 7 and Vista Answers

12.3.1.3 Lab – Configure Data Backup and Recovery in Windows 7 and Vista Answers Lab – Configure Data Backup and Recovery in Windows 7 and Vista (Answers Version) Introduction In this lab, you will back up data. You will also perform a recovery of the data. Recommended Equipment A computer with Windows 7 or Vista..
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12.2.1.8 Lab – Configure Windows Local Security Policy Answers

12.2.1.8 Lab – Configure Windows Local Security Policy Answers Lab – Configure Windows Local Security Policy (Answers Version) Introduction In this lab, you will configure Windows Local Security Policy. Windows Local Security Policy is used to configure a variety of security requirements for stand-alone computers that are not part of an Active Directory domain. You..
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10.5.2.2 Lab – Troubleshooting Mobile Devices Answers

10.5.2.2 Lab – Troubleshooting Mobile Devices Answers Lab – Troubleshooting Mobile Devices (Answers Version) Introduction In this lab, you will analyze scenarios involving common problems for mobile devices and identify the solutions. You have been provided with a list of solutions for common problems. Each solution may be used more than once. After the solutions..
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10.4.3.3 Lab – Working with the Linux Command Line Answers

10.4.3.3 Lab – Working with the Linux Command Line Answers Lab – Working with Linux Command Line (Answers Version) Introduction In this lab, you will use the Linux command line to manage files and folders and perform some basic administrative tasks. Recommended Equipment A computer with a Linux OS, either installed physically or in a..
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