ITE Chapter 9 Exam Answer 2016

ITE Chapter 9 Exam Answer 2016

  1. Which factor affects the speed of an inkjet printer?

    • the desired quality of the image*
    • the cost of the inkjet cartridges
    • the size of printer power supply
    • the quality of the paper
  2. What are two cables that are used to connect a computer to a printer? (Choose two.)

    • FireWire*
    • HDMI
    • serial*
    • PS/2
    • eSATA
  3. What is a characteristic of thermal inkjet nozzles?

    • Heat is applied to the ink reservoir of each nozzle.
    • The vibration of the crystal controls the flow of ink.
    • A charge is applied to the printhead.
    • The heat creates a bubble of steam in the chamber.*
  4. In laser printing, what is the name of the process of applying toner to the latent image on the drum?

    • fusing
    • developing*
    • charging
    • transferring
  5. What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?

    • to add additional drivers for other operating systems*
    • to add additional drivers for duplex printing
    • to add additional drivers for other printers connected to the computer
    • to add additional drivers for other printers in the network
  6. A small LAN uses a shared printer that is connected to a computer. None of the users can print but all of the users can access the shared resources on the computer to which the printer is locally connected. What is a possible cause of this?

    • The cable that connects the printer to the PC is faulty.*
    • The printer needs a new ribbon.
    • The printer has the wrong paper loaded.
    • The printer spool is full.
  7. How would a user install a new USB printer on a PC that is running Windows 7 Professional?

    • Configure the BIOS to accept the specific model of printer in the USB port.
    • Copy the printer driver to the System32 folder.
    • Click Start > All programs > Control Panel > Printers and Faxes > right-click on the desired printer and choose Add.
    • Connect the printer and power it on. Windows will detect the printer and install the needed drivers.*
  8. A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?

    • the software-based printer that is used to create XPS files
    • a manual selection, which is always needed
    • the printer that is set as the default printer*
    • the software-based printer that is used to create PDF files
  9. What are two methods to share a printer wirelessly? (Choose two.)

    • infrared*
    • satellite
    • WiMax
    • IEEE 802.11 standards*
    • microwave
  10. A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?

    • Replace the fuser.
    • Replace the drum.
    • Adjust the printer spool.
    • Calibrate the printer.*
  11. The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?

    • The printer is not configured for duplex printing.
    • The printer does not have enough memory to buffer an entire photograph.*
    • The paper is not adequate for photograph printing.
    • The printer is not configured for the proper paper orientation.
  12. What is a characteristic of global and per-document options in print settings?

    • It is not possible to configure per-document options.
    • Per-document options override global options.*
    • Global options take precedence over per-document options.
    • It is not possible to configure global options.
  13. What is true about the PostScript language?

    • It prints faster than other languages do.
    • It handles complex printing jobs.*
    • It requires less printer memory than other languages require.
    • It allows the page to be rendered in the local workstation.
  14. What are two closed-ended questions that a technician could ask a user while trying to identify the problem with a printer? (Choose two.)

    • Can you print a test page on the printer?*
    • What were you doing when the problem occurred?
    • What recent software or hardware changes have been made to your computer?
    • Is the printer powered on?*
    • What error messages were displayed when the problem occurred?
  15. After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?

    • documenting findings, actions, and outcomes
    • testing a theory to determine the cause of the problem
    • verifying the solution and system functionality*
    • identifying the problem
  16. A user notices that a job submitted to a printer is displayed in the print queue, but the printer is not printing the document. What is a probable cause of this problem?

    • an incorrect printer driver
    • the wrong paper type
    • a bad cable connection*
    • a printer spooler not installed
  17. A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?

    • verifying the solution and system functionality
    • testing a theory to determine the cause of the problem
    • identifying the problem
    • documenting findings, actions, and outcomes*
  18. Where would network printer sharing be configured in a Windows 7 environment?

    • Network and Sharing Center*
    • Ease of Access Center
    • Devices and printers
    • Printers and Other Hardware
  19. What are two functions of a print server? (Choose two.)

    • ensure that the connected client computers have up-to-date printer drivers
    • store backups of documents sent to the printer
    • provide uninterrupted power to the printer
    • provide print resources to all connected client computers*
    • store print jobs in a queue until the printer is ready*
  20. Which action supports an effective printer preventive maintenance program?

    • Clean inkjet print heads when they stop working.
    • Replace laser printer toner at set predetermined time intervals.
    • Reset the printer page counters if available.*
    • Disconnect the printer from the power source when it is not in use.
  21. Which two replacement parts are typically found in a laser printer maintenance kit? (Choose two.)

    • pack of paper
    • toner cartridge
    • replacement print head
    • transfer rollers*
    • fuser assembly*
  22. How can the life of a thermal printer be extended?

    • Clean the inside of the printer with a vacuum cleaner with a HEPA filter.
    • Wipe the outside of the printer with a damp cloth.
    • Clean the heating element regularly with isopropyl alcohol.*
    • Keep the paper dry in a low humidity environment.

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